Last updated: May 18, 2020

Thank you for shopping at Graetz Italia srl operated by Graetz Italia Srl.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy is maintained by the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Graetz Italia Srl, Via G. Fantoli 15|1D – 20138 – Milano.
  • Service refers to the Website.
  • Website refers to Graetz Italia srl, accessible from
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, we’ll deduct the cost of return shipping from your refund.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The Goods are not damaged, unused and in resellable condition
  • The Goods have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods which are not suitable for return

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

We will send to you the documents to apply on the Gift Box for the return of the Goods, that must be well packed. If the Goods are not properly packed and they incur transport damages we reserve the right to reject the refund or the replacement.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: